Licence check · Canada
SpinAway Licence
SpinAway serves Canada under Kahnawake licence 1041, held by Monkey 9 Limited. Here is how to check it yourself and what it means for your account.
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Our Verdict on the SpinAway Licence
SpinAway serves Canada under Kahnawake Gaming Commission licence 1041, issued on 27 May 2025 and held by Monkey 9 Limited, a Cyprus company. The regulator names the operator on its own permit list, the certificate is one click away from the casino footer, and the details match everywhere we looked. For a Canadian player, that is a clean, checkable setup.
A licence page is only worth reading if it answers the questions you actually have before you deposit: who am I dealing with, who checks them, and what can I do if something goes wrong? We went through the official SpinAway app page for Canada, the Kahnawake permit-holders list, the certificate page and the brand's terms, and put everything that holds up into this guide. Where a detail is not published, we say so rather than guess.
The short version for most readers: if you live anywhere in Canada outside Ontario, you play on spinaway.com, and the company behind your account is Monkey 9 Limited, licensed and regulated by the Kahnawake Gaming Commission. The footer badge you see as a Canadian visitor is the Kahnawake one, and it links to the certificate issued for "Spin Away". Nothing about this is hidden in fine print; it sits in plain view on first-party pages.
- RegulatorKahnawake
- Licence number1041
- Issued27 May 2025
- Minimum age19+
What does the licence mean for you day to day? It means the operator has a named regulator it answers to, a published company number you can look up, and an escalation route if a complaint is not settled with support. It also explains the house rules you will meet: identity checks before larger cash-outs, a 19+ age limit, and terms that set out how each payment method is handled. None of that is unusual, and all of it works in your favour as a player.
We rate the licence set-up 8.6 out of 10 in the scorecard further down, with the arithmetic shown so you can check our sums too. If you have already seen enough and want to look around the lobby, SpinAway's site is here; the rest of this page is for readers who like to verify first.
Which SpinAway Site Is Yours
SpinAway runs more than one front door in Canada, and picking the right one saves you a support ticket later. The licence on this page covers spinaway.com, which is the site for Canadian players outside Ontario. Ontario has its own regulated market, and SpinAway has a separate product built for it. Here is how to tell which one fits you, and what to expect from each.
Rest of Canada: spinaway.com
British Columbia, Alberta, the Prairies, Quebec, the Atlantic provinces and the territories all use the .com site, covered by Kahnawake licence 1041.
- Account opened with Monkey 9 Limited
- Kahnawake badge and certificate in the footer
- Interac among the cashier logos
- Android app, mobile site and desktop share one balance
Ontario: spinaway.ca
Ontario residents play on SpinAway's Ontario site, an Ontario-regulated product in the iGaming Ontario market, with its own registration.
- Separate sign-up made for Ontario
- Ontario rules and player tools apply
- Operator details printed in that site's footer
- A .com account does not carry over
Two more groups are worth a word. Players under 19 cannot open an account on either site: the official Canadian app page states 19+, and identity checks confirm your age before withdrawals, so there is no point trying. If you are 18 and keen, the lobby will still be there next year.
The other group is players who like to sort things out by phone. SpinAway's support runs through live chat and email, and the terms do not list a phone line. In practice, chat is the faster route for most questions anyway: you can paste a transaction ID, attach a screenshot by email afterwards, and keep a written record of what was said. If a written trail suits you, you will be comfortable here.
Tip: moving from Ontario to another province, or the other way round? Contact support before you deposit from your new address, and tell them where you now live. The right site follows your province of residence, not the one you signed up in.
Our Licence Rating and How We Score It
We score every casino's licence set-up on the same six criteria, so the number means something when you compare it with other brands. Each criterion gets a mark out of 10 and a fixed weight. The weights add up to 100%, and the total below is the weighted sum of the six rows, nothing more.
The sum: 9.2 × 0.25 + 8.8 × 0.20 + 8.0 × 0.15 + 8.2 × 0.15 + 7.8 × 0.15 + 9.0 × 0.10 = 2.30 + 1.76 + 1.20 + 1.23 + 1.17 + 0.90 = 8.56, which rounds to 8.6 out of 10.
What each criterion looks at
Licence & regulator carries the most weight because everything else depends on it. We ask whether a regulator is named, whether the licence number and issue date are published, and whether you can confirm them on the regulator's own site. SpinAway ticks all three: licence 1041, 27 May 2025, a listing on the Kahnawake permit-holders page and a certificate linked from the footer. Operator transparency checks that the company behind the brand is named with a registration number and address that match a public register. Monkey 9 Limited, Reg. No. 391776, and the Nicosia address line up with the company register. We held back a little because the group terms name a different entity for other markets, so a Canadian reader has to know which page applies to them. This guide exists to make that easy.
Account checks & age rules rewards clear rules that protect players: a stated minimum age (19+ on the Canadian app page) and identity checks written into the terms, triggered at the latest once lifetime deposits pass a set threshold. Payment & payout terms looks for concrete promises. The terms give firm wording for e-wallets and bank transfers; limits and fees for other methods are shown in the cashier instead, which is common but keeps this score short of 9. Support channels reflects live chat and email, both in writing, with no phone line. Game studios counts the names approved on the group licence, including Play'n GO, Pragmatic Play, Evolution, Push Gaming, Nolimit City and Relax Gaming.
A word on how generous we are. We mark what a player can check, not what a brand says about itself. A 10 would mean every figure you could want sits in one public place, verifiable in minutes. SpinAway gets close on the licence itself and slightly further away on payment detail, which is where the 8.6 comes from. We re-check these facts whenever the terms change and date the page when we do.
Who Owns SpinAway and Holds the Licence
This is the reference card for anyone asking "who owns SpinAway", "who is the SpinAway operator" or simply "SpinAway license Canada?". Every row comes from a first-party source: the official SpinAway app page for Canada, the Kahnawake Gaming Commission's permit list and certificate, and the public company register for the Cyprus company.
- Operator
- Monkey 9 Limited
- Registered office
- Katalanou 11, Flat/Office 11, 1100 Nicosia, Cyprus
- Company number
- Reg. No. 391776 (HE391776 on the company register)
- Regulator
- Kahnawake Gaming Commission
- Licence number
- 1041
- Issued
- 27 May 2025
- Sites on the permit list
- spinaway.com and spinaway.ca
- Where to verify
- KGC permit holders and the "Spin Away" certificate
The official Canadian app page puts it in one sentence: SpinAway is a brand of Monkey 9 Limited, licensed and regulated by the Kahnawake Gaming Commission under licence number 1041, issued 27 May 2025. The same page states the 19+ age limit and mentions over 2,000 games. When we cross-checked the company on the public register under HE391776, the address matched the Katalanou 11 office in Nicosia.
On the regulator's side, the Kahnawake Gaming Commission publishes a permit-holders page with every operator it licenses and the domains attached to each one. Monkey 9 Limited appears there with spinaway.com and spinaway.ca. The separate certificate page is titled "Spin Away" and is the one the casino's footer badge opens for Canadian visitors.
Why Kahnawake? The Commission is based in the Mohawk Territory of Kahnawake near Montreal and has licensed online gaming operators for many years, which makes it a familiar name to Canadian players. For you, the useful part is that its lists are public and searchable, so you never have to take a casino's word for its own licence. If you want the full picture of the app side of things, our SpinAway mobile app guide covers the Android download named on that same official page.
Reading a certificate page is easier than it sounds. Look for three things: the brand or trading name ("Spin Away" here), the fact that the page sits on the regulator's own domain (certificates.gamingcommission.ca, not a copy hosted elsewhere), and a match between the company on the permit list and the company named in the casino's footer. If all three line up, as they do for SpinAway, you have confirmed the licence without relying on anyone's summary, ours included.
How Complaints Are Handled
Most problems at an online casino are small and get fixed in one chat: a deposit that needs a nudge, a document that was not readable, a bonus you want explained. A licence matters for the rare case that does not. Here is the order that gets results fastest, from first message to the regulator.
- Open live chat firstExplain the issue in a few lines and give the date, the amount and the payment method. Chat agents can see your account and often solve it on the spot. Ask for a reference if the question is passed on to another team.
- Put it in writingIf chat cannot close it, send a written complaint by email from the address registered on your account. Keep it factual: what happened, when, what you expected and what you are asking for. The support address is listed in the help section of the site.
- Keep your recordsSave screenshots of the cashier, the game history and any error messages, plus transaction IDs and the chat transcript. Dates and IDs turn a vague complaint into one that can be checked in minutes.
- Give support a fair chance to replyReply to follow-up questions promptly and send any documents they ask for. Many payout questions are really identity checks waiting for a clear photo of a document.
- Escalate to the regulatorIf the complaint stays unresolved, take it to the Kahnawake Gaming Commission, which runs a player complaint process. Name the operator (Monkey 9 Limited), the licence number (1041) and attach your records.
What should a written complaint include? Keep this list handy so you do not have to write twice.
- Account details: your username or registered email, never your password.
- The facts: date and time, amount in C$, payment method and transaction ID.
- The ask: one clear request, such as releasing a withdrawal or crediting a deposit.
- The trail: the chat reference number and the screenshots you saved.
Why this order? Regulators generally expect a player to have tried the operator's own complaint route first, and a complaint that arrives with dates, amounts, transaction IDs and the support reply attached is far easier to act on than one that starts from scratch. Going step by step also keeps things friendly: the support team usually wants the problem closed as much as you do, and a calm, well-documented message tends to get a calm, quick answer. Escalation is there as a safety net, and most players never need it.
One practical note for Ontario residents: complaints about an account on spinaway.ca follow the Ontario site's own process, set out in that site's terms. The steps above are written for accounts on spinaway.com under the Kahnawake licence.
Payout Timing the Terms Promise
Licensing and payouts are linked: the terms a licensed operator publishes are the promises you can point to if a withdrawal stalls. We read SpinAway's payment wording and sorted it by method family. This is what the terms say, not a stopwatch test, and the cashier always shows the options open to your own account.
| Method family | Terms say | Your move |
|---|---|---|
| E-wallets | Immediate once approved | Fastest route |
| Bank transfer | 2-5 working days | Plan ahead |
| paysafecard | Deposits only | Pick another |
| Cards, Interac | Shown in cashier | Check cashier |
| MuchBetter, crypto | Shown in cashier | Check cashier |
Swipe the table sideways to see every column
E-wallets get the firmest promise. The terms name Skrill, Neteller and ecoPayz and say withdrawals to them are processed immediately once approved. Approval is the step that takes the time: the payments team checks the request and, if needed, your identity. After that, the money moves straight to the wallet. Skrill and ecoPayz are among the logos on the SpinAway cashier page.
Bank transfers take 2-5 working days according to the terms, so a request made on a Friday afternoon lands in the following week. paysafecard deposits are instant, but a prepaid voucher cannot receive money, so plan your cash-out method before you top up with one. For Visa, Mastercard, Interac, MuchBetter and crypto, the terms we could read do not set a timing; the cashier shows what applies to your account. The same goes for minimum and maximum withdrawal amounts and any fees: they are shown in the cashier rather than in the parts of the terms we could read.
The one thing that slows every method equally is identity verification. The terms require KYC checks, triggered at the latest once your lifetime deposits pass a threshold set in the terms. Uploading your ID and proof of address early, before your first big win, is the simplest way to keep payouts moving. Our SpinAway withdrawal guide goes method by method in more depth.
Welcome offer on our homepage: 200% up to C$1,000 + 100 Free Spins, 35x wagering, min deposit C$20.
Before and Now: How the Licence Changed
If you have read about SpinAway elsewhere, you may have seen it tied to Malta. That is not wrong, just not the Canadian picture. The brand grew up on a group licence from Malta, and Canada now has its own dedicated set-up. Here is how the two compare.
Before: the group licence
- Group terms name Jungle Media Ltd, Malta, reg. C 79253
- Malta Gaming Authority licence MGA/B2C/822/2020, issued 3 June 2021
- One licence for the markets that company serves
- Shared with sister brand Lucky Days on the same platform
Now: Canada's own licence
- Kahnawake Gaming Commission licence 1041, issued 27 May 2025
- Held by Monkey 9 Limited, Reg. No. 391776, Nicosia
- Kahnawake badge in the footer for Canadian visitors
- Ontario served by its own site, spinaway.ca
The group Terms and Conditions, version 1.0, applicable from 1 August 2025, still name Jungle Media Ltd and its Malta licence for the markets it serves. That licence dates from 3 June 2021 and covers other markets. For Canada, the official app page and the footer badge both point to Kahnawake licence 1041 and Monkey 9 Limited, issued in May 2025.
What changed for players in practice? Mostly clarity. A Canadian now has a regulator whose permit list names the exact domains, and a footer badge that opens the certificate directly. If you ever see a page or review that describes SpinAway's Canadian licence as Maltese, it is simply describing the group set-up used for other markets. When in doubt, the footer badge on the site you are logged into is the answer for your account.
Some things carry across both set-ups and matter more to most players than the name on the certificate. The studios approved on the group licence read like a list of lobby favourites: Play'n GO, Pragmatic Play, Evolution, Push Gaming, Nolimit City, Relax Gaming, Thunderkick, Yggdrasil, Blueprint Gaming and iSoftBet. On our capture, the lobby's Slots tab showed 1,175 slots, and the Canadian app page speaks of over 2,000 games in total. The licence change was about who answers for your account in Canada, not about shrinking what you can play.
Three Checks You Can Do Yourself
You do not need to trust us, or any review site, to know where you stand. These three checks take a few minutes in total, work on a phone, and are worth repeating every now and then, since licences and terms get updated.
Open the certificate
Go to the Kahnawake Gaming Commission's permit-holders page and find Monkey 9 Limited with spinaway.com. Then open the "Spin Away" certificate on certificates.gamingcommission.ca and confirm the name matches.
Tap the footer badge
Scroll to the bottom of the SpinAway site while logged in. Canadian visitors see the Kahnawake badge; tapping it should open the same certificate page. If the badge looks different, check which SpinAway site you are on.
Keep your own records
Save deposit and withdrawal confirmations, transaction IDs and chat references in one folder. If you ever need support or the regulator, you already have everything they will ask for.
A fourth habit, if you enjoy being thorough: read the payments and verification parts of the terms once, before your first withdrawal. Knowing that e-wallets are processed immediately after approval, that bank transfers take 2-5 working days and that paysafecard cannot receive payouts will shape how you deposit. It takes ten minutes and saves a lot of back-and-forth later.
And if you play on Android, get the app from the right place. The official SpinAway page offers it as a download (APK) straight from SpinAway, not through Google Play, and there is no SpinAway app in Apple's App Store; iPhone and iPad players use the mobile site in Safari or any other browser. Downloading only from the official page means the app you install is the one tied to the licensed operator, with the same account and balance you use on desktop.
Everything on this page was checked against first-party sources on the date shown at the bottom. If you are happy with what you found, head to SpinAway and open your account. Curious who writes these guides and how we test the facts we publish? Our about page covers it.
SpinAway Licence FAQ
Is SpinAway licensed in Canada?
Yes. For Canadian players outside Ontario, SpinAway runs under Kahnawake Gaming Commission licence number 1041, issued on 27 May 2025 to Monkey 9 Limited. The Commission lists Monkey 9 Limited on its public permit-holders page, and the certificate for "Spin Away" is linked from the casino footer, so you can confirm it in under a minute.
Who owns SpinAway?
SpinAway is a brand of Monkey 9 Limited, a company registered in Cyprus under Reg. No. 391776 with its office at Katalanou 11, Flat/Office 11, 1100 Nicosia. That is the company named on the official Canadian app page, and the public company register shows the same Nicosia address. Lucky Days is a sister brand on the same platform.
Where do I check the SpinAway licence?
Two places. The Kahnawake Gaming Commission permit-holders page at gamingcommission.ca lists Monkey 9 Limited for spinaway.com and spinaway.ca. The certificate page for "Spin Away" sits on certificates.gamingcommission.ca and opens straight from the Kahnawake badge in the SpinAway footer. Our step-by-step version is in the licence section of this page.
Is it the same company in Ontario?
The Kahnawake permit-holders page lists Monkey 9 Limited for both spinaway.com and spinaway.ca. Ontario itself is a separate, Ontario-regulated SpinAway product at spinaway.ca, part of the iGaming Ontario market, with its own registration. If you live in Ontario, sign up there and read the operator details in that site's footer.
Is my money safe at SpinAway?
You are dealing with a named, licensed company, which is the base of any safe account. On your side, the habits that matter are simple: verify your identity early so a withdrawal is not held up, cash out to a method the terms cover clearly, and keep your transaction IDs. Our withdrawal guide walks through each method. If anything ever goes wrong, the Kahnawake Gaming Commission gives you a route beyond the casino's own support team.
What happens if I have a dispute with SpinAway?
Start with live chat, then put the complaint in writing by email with your account name, dates, amounts and transaction IDs. Most issues end there. If a complaint stays unresolved, you can take it to the Kahnawake Gaming Commission, which regulates SpinAway for Canada and runs a player complaint process on its website.
Why does the SpinAway site mention Malta?
SpinAway's group Terms and Conditions (version 1.0, applicable from 1 August 2025) name Jungle Media Ltd of Malta, holder of Malta Gaming Authority licence MGA/B2C/822/2020, for the markets that company serves. Canada is covered differently: the Kahnawake licence 1041 held by Monkey 9 Limited, which is why Canadian visitors see the Kahnawake badge in the footer. More on who we are is on our about page.
Licence Checked, Now the Fun Part
You know who runs SpinAway and where to verify it. The welcome offer on our homepage is 200% up to C$1,000 + 100 Free Spins.
